Knead Society respects your privacy. This Privacy Policy explains how Knead Society collects, uses, and handles personal information when you visit this website, create an account, subscribe to email or text communications, submit a form, or place an order.

This website is powered by Cottage CMS, which provides services that may involve processing information on behalf of Knead Society, including storefront, ordering, forms, customer accounts, communications, and related services. Other service providers may also process information as necessary to operate the website, process payments, fulfill orders, or provide related business services, as described in this Privacy Policy.

This Privacy Policy is effective as of the date it is published and applies to information collected through this website and the services described in this policy.

Depending on how you use the website, Knead Society may collect the following types of information:

• Contact information, such as your name, email address, phone number, and account information.

• Order and fulfillment information, such as the products you order, customizations, event details, pickup preferences, delivery or shipping information, and order history.

• Information you provide through forms, including messages, dietary or product-related information, and files or inspiration photos you choose to submit.

• Communication preferences, including your email or text-message subscription, consent, and opt-out preferences.

• Technical information, such as your IP address, browser and device information, cookies, security-related information, and activity on the website.

Payment information is processed through the payment provider made available at checkout. Knead Society does not intentionally collect or store your full payment-card number through this website. Payment providers may collect and retain payment information as necessary to process transactions and provide their services.

Knead Society may use personal information to operate and maintain the website; create and manage customer accounts; process, prepare, fulfill, and support orders; coordinate pickup or delivery; respond to questions and custom-order requests; send order confirmations and other transactional communications; prevent fraud and protect the security of the website; maintain business, accounting, and tax records; and comply with applicable legal obligations.

If you choose to receive marketing communications, Knead Society may also use your contact information to send information about products, availability, new offerings, promotions, or business updates. You may withdraw your consent to marketing communications at any time by following the unsubscribe or opt-out instructions provided in the communication. Withdrawing marketing consent does not affect transactional or service-related communications that are necessary to fulfill or manage your orders or account.

Knead Society may share personal information with service providers and other parties when reasonably necessary to operate the business, provide requested services, fulfill orders, or meet legal obligations. Depending on how the website and business are operated, these parties may include:

• Cottage CMS, which hosts and supports the website and may process information related to ordering, customer accounts, forms, and communications.

• Payment processors, such as Square, which process payments, refunds, and transactions and may perform fraud-prevention or security checks.

• Infrastructure and communication providers, including services used to host, secure, maintain, or operate the website and to send email or text messages.

• Analytics or advertising providers, if applicable tools are enabled on the website. These providers may collect information about website activity in accordance with their own privacy policies and the choices available through the website.

• Delivery providers, professional service providers, or government authorities, when reasonably necessary to fulfill an order or request, comply with applicable law, protect the rights or safety of Knead Society or others, or complete a business transaction such as a merger, sale, or transfer of assets.

Knead Society does not sell your personal information for monetary consideration.

This website uses essential cookies and similar technologies that are necessary to operate certain features, including website security, customer sessions, shopping carts, and checkout.

If analytics, advertising, or other optional technologies are enabled, those services may collect information about your device, browser, and activity on the website. Their collection and use of information may be governed by their own privacy policies and applicable privacy choices.

You can limit or disable cookies through your browser settings. However, disabling essential cookies may prevent certain features of the website, including account access, shopping carts, or checkout, from functioning properly.

Knead Society retains personal information for as long as reasonably necessary to provide services, process and maintain orders, maintain business and tax records, resolve disputes, prevent fraud, enforce applicable terms, and comply with legal, accounting, or other regulatory obligations.

When personal information is no longer reasonably needed for these purposes, Knead Society takes reasonable steps to delete, securely dispose of, or de-identify the information, subject to any applicable legal or business recordkeeping requirements.

Knead Society and its service providers use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure, and Knead Society cannot guarantee the absolute security of your information.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the message. You may opt out of marketing text messages by replying STOP or by following the opt-out instructions provided in the message. You may continue to receive transactional or service-related communications when reasonably necessary to process or fulfill an order, manage your account, or provide requested services.

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or limit certain uses of that information.

To make a privacy request, contact Knead Society using the contact information provided on this website or in your order confirmation. Knead Society may need to verify your identity before completing a request and may limit or deny a request where permitted or required by applicable law.